Communication Policy

This Communication Policy explains how Ventara Homes, operated by Ventara Global INC (collectively, “Ventara Homes,” “we,” “us,” or “our”), may communicate with you when you visit ventarahomes.us, request a cash offer, provide contact information, or otherwise interact with us.

1. Communication Channels

Depending on the information and permissions you provide, we may communicate with you by telephone call, voicemail, email, text message, or another method you request or authorize. Communications may relate to:

• Your request for a cash offer or information about selling a property.
• Questions about the property, its condition, occupancy, ownership, or your preferred timeline.
• Appointments, inspections, property evaluations, due diligence, title work, closing, or other transaction-related matters.
• Customer support and responses to your questions.
• Service updates, reminders, and follow-up communications.
• Promotional or marketing information where you have consented or where otherwise permitted by law.

2. Consent to Communicate

When you provide a telephone number or email address and request information, submit a form, or otherwise ask us to contact you, you authorize Ventara Homes and its authorized service providers to contact you regarding your inquiry and related services using the contact information you supplied.

Where required by law, we will obtain additional consent before sending automated or promotional communications. Consent to receive marketing calls or text messages is not a condition of requesting a cash offer or purchasing any goods or services.

3. Telephone Calls and Call Recording

Incoming and outgoing calls involving Ventara Homes may be monitored or recorded for lawful business purposes, including quality assurance, training, documenting requests, resolving complaints, preventing fraud, protecting employees and customers, and maintaining legal or regulatory compliance.

We will provide notice of recording when required by applicable law. If you do not wish to participate in a recorded call, you may end the call and contact us by email. Call recordings are accessible only to authorized personnel and service providers with a legitimate business need and are retained only for as long as reasonably necessary.

4. Text Messages

If you provide a mobile telephone number and consent to receive text messages, Ventara Homes may send conversational, informational, customer-support, transaction-related, and promotional messages where permitted by law. Message frequency varies based on your inquiry and interaction with us. Message and data charges may apply.

• Reply STOP to opt out of text messages.
• Reply HELP for assistance.
• You may also contact support@ventarahomes.us or call +1 (631) 257-3115.

After you send STOP, we may send a final confirmation that your opt-out request has been processed. Carriers are not responsible for delayed or undelivered messages. Text-message services may not be available through every carrier or device.

5. Mobile Information Privacy

Ventara Homes does not sell, rent, or share mobile telephone numbers, text-message opt-in information, or text-message consent with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose mobile information to service providers that assist with message delivery, customer support, security, fraud prevention, or other operational services. Those providers may use the information only to perform services for us or as required by law.

6. Email Communications

We may send emails in response to an inquiry, to provide information about a requested offer or potential transaction, to deliver service updates, or to share marketing information where permitted by law.

You may opt out of promotional emails by selecting the unsubscribe link in the message or contacting support@ventarahomes.us. Opting out of promotional emails will not prevent us from sending communications that are necessary to respond to an active request, administer a potential transaction, provide requested support, or satisfy legal obligations.

7. Telephone Opt-Out Requests

You may ask us not to make promotional calls to a particular number by telling our representative during a call or contacting us using the details below. We will process reasonable opt-out requests as required by applicable law. A request to stop promotional calls does not prevent communications you specifically request or communications reasonably necessary for an active inquiry or transaction.

8. Service Providers

We may use authorized service providers to support telephone, email, text-message, customer relationship management, scheduling, hosting, and customer-support functions. These providers may access information only as reasonably necessary to perform services for Ventara Homes and are expected to protect it in accordance with their contractual and legal obligations.

9. Communication Records and Security

We may retain records of communications, including message content, delivery information, call notes, and recordings, for legitimate business, quality, security, dispute-resolution, and compliance purposes. We use reasonable safeguards designed to protect these records, but no communication or storage system can be guaranteed to be completely secure.

10. Your Responsibilities

You are responsible for providing accurate contact information and confirming that you are authorized to provide any telephone number or email address submitted to us. Please notify us if your information changes or if you believe communications are reaching the wrong person.

11. Changes to This Policy

We may update this Communication Policy from time to time. The revised version will be posted on this page with an updated effective date. Changes will apply to future communications subject to applicable law.

12. Governing Law and Dispute Resolution

This Policy is governed by applicable United States federal law and the laws of the State of New York, without limiting any non-waivable rights available under another jurisdiction’s laws.

Except for matters eligible for small claims court or claims that cannot lawfully be subject to arbitration, disputes arising from this Policy or our communications will be resolved through individual binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. Arbitration replaces a court trial before a judge or jury. Claims must be brought individually and not as part of a class, consolidated, or representative action, to the extent permitted by law.

If a court determines that the class-action waiver is invalid or unenforceable for a particular claim, the arbitration requirement will not apply to that claim. Any remaining enforceable provisions will continue in effect. Nothing in this section prevents you from contacting or seeking relief from a federal, state, or local government agency where permitted by law.

13. Contact Us

For questions, communication preferences, or opt-out requests, contact:

Ventara Homes
Operated by Ventara Global INC
25 Route 111, Suite 1433
Smithtown, NY 11787
Email: support@ventarahomes.us
General inquiries: info@ventarahomes.us
Phone: +1 (631) 257-3115